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Clear answers about how money moves on Kalonca: what travelers pay, what drivers earn, and how withdrawals work.
Last updated: August 2026
Platform fee
12%
On successful trip payments only
Driver earnings
Net amounts
Shown in the dashboard after the fee
Support
2 days
Typical response on business days
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Basics
Kalonca connects travelers with verified private van drivers across Morocco. When a traveler books and pays, the payment goes through Kalonca. After the trip is completed, the driver can request a payout and our team validates the bank transfer.
Prices shown to travelers are always the full trip price. Any platform fee is deducted before the driver is paid: never added on top at checkout.
Pricing
This fee funds driver verification, secure bookings, customer support, payment processing, dispute handling, and platform development.
The rate is published on this page and only changes with reasonable notice. You always see the final traveler price or net driver amount before confirming: no surprise deductions later.
Driver earnings = trip price minus platform fee. For custom trips, the fee applies to the final price once the traveler accepts the driver's proposal and pays.
If a booking is cancelled before payment succeeds, no fee applies.
Who it's for
Whether you book trips or offer them, here is what to expect from payments on Kalonca.
You pay exactly the price shown at checkout: no hidden fees at the last step.
Payment is secured until the trip progresses. Cancellations follow our policy; refunds are processed accordingly.
View payment history and booking status from your account after signing in.
Your earnings dashboard shows net amounts: what you can actually withdraw. No manual fee math needed.
Earnings unlock for payout only after the trip is completed and payment has succeeded.
Paid trips still in progress show as "in progress" and cannot be withdrawn yet.
Submit a payout request from Earnings. Our team reviews and marks the transfer as paid.
Operations
One open payout request at a time. It bundles all currently available completed-trip earnings.
After admin approval, we send the bank transfer and mark the request paid. Balances update automatically.
If rejected (e.g. wrong bank details), earnings return to your available balance so you can request again.
Refund rules depend on timing and who cancelled. Fees are not charged on payments that never succeed.
Disputed trips may hold payouts until resolved. Contact support with your booking reference.
Contact support with your booking ID or payout request ID. We aim to respond within 2 business days.
Legal terms: see Terms of Service, Privacy Policy, and Confidentiality Policy in the site footer.
